Technical troubleshooting tips – Online Assessments
Use the chat feature within the Testgrid Platform
If you need help while you are using the Testgrid platform, navigate and click on the 'Live Chat' button at the bottom right to start a chat with a member of our support team.
When the chat window opens, enter your issue in the search bar and type in your query. You can also review the “Top results” that appear to see if that helps you troubleshoot the issue you are experiencing.
If we can’t respond to your chat message straight away, we may ask you to leave your email details and we will get back to you as soon as possible.
Chat here on the Participant Support portal
You can also chat with a member of our Support team here, simply click on the help icon at the bottom right corner of this page.
