Technical troubleshooting tips – Online Assessments
Please follow the steps below if you are receiving this error message when logged into the Testgrid platform:
- Close all tabs including the one you have used to access your task
- Close all apps including your web browser
- Restart your device
- Open your web browser to log back into your task
- Try using another web browser, such as Chrome or Firefox.
- Change internet connection if the issue persists (e.g. Mobile hotspot or an alternative Wi-Fi network)
Please follow the instructions stated in the error code and email support@testgrid.com with the required error code.
If none of the above steps resolve your issue, please Click the “Contact Us” button at the top of the page to email our Support team.