Getting Help & Support


No matter what type of assessment you are doing or platform you are using, we have most of your questions covered in here in our support articles. 


Check out our all our support topics and articles to help you prepare for your specific assessment or task, including our FAQs and technical troubleshooting tips: 


Email Us 

If you can’t find the answer to your question or are struggling to solve a technical issue, email us using the “Contact Us” button in the navigation bar at the top of the page, and one of our Support team members will assist you with your query.   



Alternatively, if you have a copy of your invitation email, you can also forward this to us directly at support@testgrid.com along with the description/screenshot of your issue/request  


Chat to us

Using the chat button at the bottom of this page   



From here you can use the search to find relevant articles or initiate a live chat with us.  

Please include the below information when contacting us via chat. 

  • Your full name and email address  
  • The name of the company that has invited you to complete your activity 
  • A description and screenshot of your issue/request 

 

If we can’t respond to your chat message straight away, we will ask you to email us your query and we will get back to you as soon as possible.