Getting Help & Support



No matter what type of assessment task you are doing, we have most of your questions covered in here in our support articles. 


View all our support topics and articles to help you prepare for your specific assessment or task, including our FAQs and technical troubleshooting tips: 



Email us 


If you can’t find the answer to your question or are struggling to solve a technical issue, email us using the “Contact Us” button in the navigation bar at the top of the page, and one of our Support team members will assist you with your query.   

Please include the below information 

  • Your full name and email address  
  • The name of the company that has invited you to complete your activity 
  • A description and/or screenshot of your issue/query 



Alternatively, if you have a copy of your invitation email, you can also forward this to us directly at support@testgrid.com along with the description/screenshot of your issue  


Chat assistance


Click the chat button at the bottom of this page to get help finding the information you are looking for, answers to common questions and troubleshooting tips.